{"id":1873,"date":"2023-11-17T14:07:32","date_gmt":"2023-11-17T13:07:32","guid":{"rendered":"urn:uuid:7e12510b-9289-4461-a162-87b53441e61a"},"modified":"2025-08-12T16:20:34","modified_gmt":"2025-08-12T14:20:34","slug":"certifications","status":"publish","type":"page","link":"https:\/\/www.cccbs.ch\/fr\/entreprise\/certifications\/","title":{"rendered":"Certifications"},"content":{"rendered":"\n\t\n\t\n

<\/h1>\n\n<\/header>\n\n\n\n

La certification annuelle des normes ci-dessous est la preuve que nous vivons et appliquons constamment l'obligation de qualit\u00e9 et d'am\u00e9lioration continue.<\/p>\n\n\n\n\t\n\t\t\t\t\t

\n\t\t\t\n

ISO 9001:2015<\/strong><\/p>\n\n\n\t\n \n\t \t\t \n\t\t\t \t\t\t\n \t\n\t\t\n\t\n \n \t\t\t\t\t\t\t\t\t\t\n\n\"\"\n\t\t\t<\/picture>\n\t\t \n\n\n\t\t<\/a>\n\t <\/div><\/div>\n\n\n

La voie de la qualit\u00e9 prouv\u00e9e et de l'am\u00e9lioration continue<\/strong><\/p>\n\n\n\n

La norme ISO 9001 est synonyme de syst\u00e8mes de gestion de la qualit\u00e9 (SGQ) de premier ordre dans le monde entier. En tant que norme de r\u00e9f\u00e9rence, elle d\u00e9finit des exigences claires auxquelles les organisations doivent satisfaire non seulement pour r\u00e9pondre aux attentes de leurs clients, mais aussi pour respecter les normes l\u00e9gales et r\u00e9glementaires pertinentes. Cette norme a une double ambition : elle ne garantit pas seulement la qualit\u00e9 des produits et des services, mais contribue \u00e9galement \u00e0 leur optimisation continue.<\/p>\n\n\n\n

Pour nous, la certification ISO 9001:2015 n'est pas un instrument de marketing, mais un outil de travail important qui nous permet de nous am\u00e9liorer continuellement et d'\u00eatre r\u00e9guli\u00e8rement mis au d\u00e9fi.<\/p>\n\n\n\n\n\t\n\t \t \t\n\n\t En savoir plus sur ISO 9001:2015<\/span>\n\t\n \n<\/a>\n\t \t<\/div>\n\n\n\n\n\t\n\t \t \t\n\n\t Certificat (Opens in new tab\/window.)<\/span><\/span>\n\t\n \n<\/a>\n\t \t<\/div><\/div>\n\n\n

ISO 18295:2017<\/strong><\/p>\n\n\n\t\n \n\t \t\t \n\t\t\t \t\t\t\n \t\n\t\t\n\t\n \n \t\t\t\t\t\t\t\t\t\t\n\n\"\"\n\t\t\t<\/picture>\n\t\t \n\n\n\t\t<\/a>\n\t <\/div><\/div>\n\n\n

Norme internationale pour les centres de contact clients<\/strong><\/p>\n\n\n\n

La norme ISO 18295, divis\u00e9e en deux segments essentiels, d\u00e9finit des normes et des exigences mondiales pour les centres de contact clients. Elle fournit des lignes directrices compl\u00e8tes non seulement pour g\u00e9rer les centres de contact de mani\u00e8re efficace et orient\u00e9e vers le client, mais aussi pour garantir une qualit\u00e9 et un professionnalisme coh\u00e9rents lors de l'utilisation de leurs services.<\/p>\n\n\n\n\n\t\n\t \t \t\n\n\t En savoir plus sur ISO 18295:2017<\/span>\n\t\n \n<\/a>\n\t \t<\/div>\n\n\n\n\n\t\n\t \t \t\n\n\t Certificat (Opens in new tab\/window.)<\/span><\/span>\n\t\n \n<\/a>\n\t \t<\/div><\/div>\n\n\n

GoodPriv@cy<\/strong><\/p>\n\n\n\t\n \n\t \t\t \n\t\t\t \t\t\t\n \t\n\t\t\n\t\n \n \t\t\t\t\t\t\t\t\t\t\n\n\"\"\n\t\t\t<\/picture>\n\t\t \n\n\n\t\t<\/a>\n\t <\/div><\/div>\n\n\n

Bienvenue chez GoodPriv@cy\u00ae<\/strong><\/p>\n\n\n\n

Votre symbole d'une excellente protection des donn\u00e9es ! Depuis 2018, GoodPriv@cy\u00ae n'est pas seulement une marque, mais aussi une promesse, ancr\u00e9e et prot\u00e9g\u00e9e par l'article 21 de la loi f\u00e9d\u00e9rale du 28 ao\u00fbt 1992 sur la protection des marques et des indications de provenance (LPM).<\/p>\n\n\n\n

Ce label de qualit\u00e9 distingue les entreprises et les produits qui se distinguent par une mise en oeuvre exemplaire dans les domaines de la protection des donn\u00e9es et de la s\u00e9curit\u00e9 de l'information.<\/p>\n\n\n\n\n\t\n\t \t \t\n\n\t En savoir plus sur GoodPriv@cy<\/span>\n\t\n \n<\/a>\n\t \t<\/div>\n\n\n\n\n\t\n\t \t \t\n\n\t Certificat (Opens in new tab\/window.)<\/span><\/span>\n\t\n \n<\/a>\n\t \t<\/div><\/div>\n\n\n

Auditeur ISO 27001<\/strong><\/p>\n\n\n\t\n \n\t \t\t \t\t\t\t\t\n\n\"\"\n\t\t\t<\/picture>\n\t <\/div><\/div>\n\n\n

La CCC compte 2 auditeurs certifi\u00e9s ISO 27001.<\/p><\/div>\n\n\n\t\t<\/div>\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":14,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"eyecatcher_title":"","eyecatcher_text":"","eyecatcher_link":"","eyecatcher_icon_position":"","eyecatcher_icon":0,"footnotes":""},"class_list":["post-1873","page","type-page","status-publish","hentry"],"yoast_head":"\nCertifications - CCCBusiness Service AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cccbs.ch\/fr\/entreprise\/certifications\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certifications - CCCBusiness Service AG\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cccbs.ch\/fr\/entreprise\/certifications\/\" \/>\n<meta property=\"og:site_name\" content=\"CCCBusiness Service AG\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-12T14:20:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Place\",\"Organization\",\"LocalBusiness\"],\"@id\":\"https:\/\/www.cccbs.ch\/fr\/#\/schema\/location\/135\",\"name\":\"CCCBusiness Service AG\",\"url\":\"https:\/\/www.cccbs.ch\/fr\/\",\"address\":{\"@type\":\"PostalAddress\",\"@id\":\"https:\/\/www.cccbs.ch\/fr\/#\/schema\/address\/135\",\"streetAddress\":\"B\u00e4ulerwisenstrasse 3\",\"addressLocality\":\"Glattbrugg\",\"addressRegion\":\"Z\u00fcrich\",\"postalCode\":\"8152\",\"addressCountry\":\"CH\"},\"telephone\":\"+41 44 809 44 66\",\"email\":\"info@cccbs.ch\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.cccbs.ch\/fr\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"CCCBusiness Service AG\"},\"image\":{\"@id\":\"https:\/\/www.cccbs.ch\/fr\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cccbs.ch\/fr\/entreprise\/certifications\/\",\"url\":\"https:\/\/www.cccbs.ch\/fr\/entreprise\/certifications\/\",\"name\":\"Certifications - 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