{"id":943,"date":"2023-11-17T14:06:41","date_gmt":"2023-11-17T13:06:41","guid":{"rendered":"urn:uuid:ad2a494c-04a2-4341-8583-48c0c4032c77"},"modified":"2026-08-13T14:39:36","modified_gmt":"2026-08-13T12:39:36","slug":"certifications","status":"publish","type":"page","link":"https:\/\/www.cccbs.ch\/en\/company\/certifications\/","title":{"rendered":"Certifications"},"content":{"rendered":"<header\n\tclass=\"wp-block-mind-post-title autospace\"\n\t\n>\n\t\n\t\n<h1 class=\"heading-1\" id=\"main-title\"><\/h1>\n\n<\/header>\n\n\n\n<p class=\"is-style-lead\">The annual certification of the following standards is evidence that we consistently live and implement our commitment to quality and continuous improvement.<\/p>\n\n\n<div\n\tclass=\"wp-block-mind-columns alignwide has-no-slider\"\n\t\n>\n\t\n\t\t\t\t\t<div class=\"wp-block-mind-columns-wrapper has-2-columns has-column-widths-half has-no-slider\">\n\t\t\t\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>ISO 9001:2015<\/strong><\/p>\n\n\n    \n    \n\t\n    <div\n        class=\"wp-block-mind-image\"\n        \n\t    \t        >\n        <figure>\n\t\t\t\t<a\n\t\t\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/iso-90012015-quality-management-system.pdf\"\n                        target=\"_blank\"\n            rel=\"noopener noreferrer\"\n                    >\n\t\t\t    \t\t\t\n    \t\n\t\t\n\t\n    \n    \t\t\t\t\t<picture\n\t\t\t\tclass=\"isSquare\"\n\t\t\t>\t\t\t\t\t<source type=\"image\/webp\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-9001-2015.webp\">\n<source type=\"image\/jpeg\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-9001-2015.jpg\">\n<img decoding=\"async\" src=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-9001-2015.jpg\" width=\"173\" height=\"173\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/picture>\n\t\t    \n\n\n\t\t<\/a>\n\t\n                \n    <\/figure>\n    <\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>The Path to Proven Quality and Continuous Improvement<\/strong><\/p>\n\n\n\n<p>ISO 9001 is globally synonymous with top-tier Quality Management Systems (QMS). As a pivotal standard, it defines clear requirements that organisations must meet not only to fulfil their customers\u2019 expectations but also to uphold relevant legal and regulatory standards. This standard pursues a dual claim: It not only assures the quality of products and services but also contributes to continuous optimisation.<\/p>\n\n\n\n<p>For us, ISO 9001:2015 certification is not a marketing tool, moreover it is an essential working tool to continuously improve and to be challenged regularly. <\/p>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.sqs.ch\/en\/services\/products\/iso-90012015\"\n\t            \t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Read more about ISO 9001:2015<\/span>\n\t\n    \n<\/a>\n\t    \t<\/div>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/iso-90012015-quality-management-system.pdf\"\n\t            target=\"_blank\" rel=\"noopener noreferrer\"\t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Certificate<span class=\"screen-reader-text\"> (Opens in new tab\/window.)<\/span><\/span>\n\t\n    \n<\/a>\n\t    \t<\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>ISO 18295:2017<\/strong><\/p>\n\n\n    \n    \n\t\n    <div\n        class=\"wp-block-mind-image\"\n        \n\t    \t        >\n        <figure>\n\t\t\t\t<a\n\t\t\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/iso-182952017-customer-contact-centers.pdf\"\n                        target=\"_blank\"\n            rel=\"noopener noreferrer\"\n                    >\n\t\t\t    \t\t\t\n    \t\n\t\t\n\t\n    \n    \t\t\t\t\t<picture\n\t\t\t\tclass=\"isSquare\"\n\t\t\t>\t\t\t\t\t<source type=\"image\/webp\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-18295-2017.webp\">\n<source type=\"image\/jpeg\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-18295-2017.jpg\">\n<img decoding=\"async\" src=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/iso-18295-2017.jpg\" width=\"173\" height=\"173\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/picture>\n\t\t    \n\n\n\t\t<\/a>\n\t\n                \n    <\/figure>\n    <\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>International Standard for Customer Contact Centres<\/strong><\/p>\n\n\n\n<p>ISO 18295, is divided into two essential segments, defines global standards and requirements for customer contact centres. It provides comprehensive guidelines not only for operating contact centres in an efficient, customer-oriented manner but also for ensuring consistent quality and professionalism when their services are used. <\/p>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.sqs.ch\/en\/services\/products\/iso-182952017\"\n\t            \t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Read more about ISO 18295:2017<\/span>\n\t\n    \n<\/a>\n\t    \t<\/div>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/iso-182952017-customer-contact-centers.pdf\"\n\t            target=\"_blank\" rel=\"noopener noreferrer\"\t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Certificate<span class=\"screen-reader-text\"> (Opens in new tab\/window.)<\/span><\/span>\n\t\n    \n<\/a>\n\t    \t<\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>GoodPriv@cy<\/strong><\/p>\n\n\n    \n    \n\t\n    <div\n        class=\"wp-block-mind-image\"\n        \n\t    \t        >\n        <figure>\n\t\t\t\t<a\n\t\t\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/goodprivcy2018-data-protection-management-systems.pdf\"\n                        target=\"_blank\"\n            rel=\"noopener noreferrer\"\n                    >\n\t\t\t    \t\t\t\n    \t\n\t\t\n\t\n    \n    \t\t\t\t\t<picture\n\t\t\t\tclass=\"isSquare\"\n\t\t\t>\t\t\t\t\t<source type=\"image\/webp\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/goodprivacy.webp\">\n<source type=\"image\/jpeg\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/goodprivacy.jpg\">\n<img decoding=\"async\" src=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2023\/11\/goodprivacy.jpg\" width=\"173\" height=\"173\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/picture>\n\t\t    \n\n\n\t\t<\/a>\n\t\n                \n    <\/figure>\n    <\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>Welcome to GoodPriv@cy\u00ae<\/strong><\/p>\n\n\n\n<p>Your emblem for excellent data protection! Since 2018, GoodPriv@cy\u00ae has been not only a brand but also a promise, anchored and protected according to Article 21 of the Federal Act of 28 August 1992 on the Protection of Trademarks and Indications of Source (MSchG). This seal of quality distinguishes companies and products that stand out through exemplary implementation in the areas of data protection and information security. <\/p>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.sqs.ch\/en\/services\/products\/goodprivcyr2018\"\n\t            \t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Read more about GoodPriv@cy<\/span>\n\t\n    \n<\/a>\n\t    \t<\/div>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2024\/04\/goodprivcy2018-data-protection-management-systems.pdf\"\n\t            target=\"_blank\" rel=\"noopener noreferrer\"\t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Certificate<span class=\"screen-reader-text\"> (Opens in new tab\/window.)<\/span><\/span>\n\t\n    \n<\/a>\n\t    \t<\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong><strong><strong>ISO\/IEC 27001:2022<\/strong><\/strong><\/strong><\/p>\n\n\n    \n    \n\t\n    <div\n        class=\"wp-block-mind-image has-restricted-width\"\n        \n\t    style=\"--max-width:63%\"\t        >\n        <figure>\n\t\t    \t\t\t\n    \t\n\t\t\n\t\n    \n    \t\t\t\t\t<picture\n\t\t\t\tclass=\"isLandscape\"\n\t\t\t>\t\t\t\t\t<source type=\"image\/webp\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-370x0-c-default.webp 370w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-560x0-c-default.webp 560w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-800x0-c-default.webp 800w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-1160x0-c-default.webp 1160w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-1400x0-c-default.webp 1400w\" sizes=\"(min-width: 768px) 50vw, 100vw\">\n<source type=\"image\/png\" srcset=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-370x0-c-default.png 370w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-560x0-c-default.png 560w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-800x0-c-default.png 800w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-1160x0-c-default.png 1160w, https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-1400x0-c-default.png 1400w\" sizes=\"(min-width: 768px) 50vw, 100vw\">\n<img decoding=\"async\" src=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/certification-1-1400x0-c-default.png\" width=\"1400\" height=\"700\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/picture>\n\t\t    \n\n\n                \n    <\/figure>\n    <\/div><\/div>\n\n\n<div\n\tclass=\"wp-block-mind-column innerContent autospace isChildBlockContainer\"\n\t\n><p><strong>Our ISO\/IEC 27001:2022 Certification<\/strong><\/p>\n\n\n\n<p>We are pleased to announce that our company has successfully achieved <strong>ISO\/IEC 27001:2022 certification<\/strong>\u2014the internationally recognized standard for information security management systems (ISMS).<\/p>\n\n\n\n<p>This certification confirms that we uphold the highest standards of information security and systematically identify, assess, and minimize risks. For our customers, partners, and employees, this means <strong>maximum protection of sensitive data and assurance of the confidentiality, integrity, and availability of our information<\/strong>.<\/p>\n\n\n\n<p>ISO\/IEC 27001:2022 is a cornerstone of our ongoing commitment to data protection, compliance, and trusted collaboration.<\/p>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.sqs.ch\/en\/services\/products\/isoiec-270012022\"\n\t            \t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Read more about ISO 27001:2202<\/span>\n\t\n    \n<\/a>\n\t    \t<\/div>\n\n\n\n\n\t<div\n\t    class=\"wp-block-mind-button is-style-primary\"\n\t    \n\t>\n\t    \t        <a\n\t            class=\"button-theme [ button-primary-bg ]\"\n\t            href=\"https:\/\/www.cccbs.ch\/en\/wp-content\/uploads\/sites\/2\/2026\/08\/332304_en_48068.pdf\"\n\t            target=\"_blank\" rel=\"noopener noreferrer\"\t        >\t\n\n\t        <span\n\t        class=\"button-text\"\n        >Certificate<span class=\"screen-reader-text\"> (Opens in new tab\/window.)<\/span><\/span>\n\t\n    \n<\/a>\n\t    \t<\/div><\/div>\n\n\n\t\t<\/div>\n\t\n\t<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":14,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":"","eyecatcher_title":"","eyecatcher_text":"","eyecatcher_link":"","eyecatcher_icon_position":"","eyecatcher_icon":0,"_members_access_role":[],"_members_access_error":""},"class_list":["post-943","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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